What do you charge for delivery?
Delivery is charged at £49.00 to the following postcodes:
all G, all ML, PA1, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PA10, PA11, PA12, PA13, KA1, KA2, KA3, KA4, KA16, KA17, FK1, FK2, FK3, FK4, FK5, FK6, FK7, FK8, FK9
Delivery out with the above postcodes to UK mainland is charged at £99.00
Unfortunately, we cannot deliver to the Scottish Highland & Islands, Northern Ireland or Isle of Man.
How long will I have to wait for delivery?
Delivery times vary according to the type of product and the manufacturer. We give an indication of delivery time next to each product description but can vary occasionally. We will always notify you as soon as possible of any delays. Usually when more than one item is ordered all items will be delivered at the same time.
How do you carry out deliveries?
Large items are transported directly to your home in specially equipped furniture vans and are carried in by trained furniture delivery staff. Smaller items may be delivered by a parcel service.
What if I am unable to take delivery of my order when it is ready?
If you are having work done in your home please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for a maximum of 21 days.
What if part of my delivery is damaged or missing?
This rarely happens but sometimes furniture sustains minor damage during shipping or contains a manufacturer’s defect. If this occurs you must inform us immediately and we will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned to the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department.
What is the returns policy?
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods.
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If a product is no longer desired by the customer they are required to return the item at their own expense before receiving a full refund. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.